Am I tied in to a long-term contract?
We don't believe in tying you in to something that you no longer want, so you can cancel your account at any time. We also email reminders to annual subscribers two weeks before their renewal date.
What technical requirements do I need to use Komodo?
Komodo works on iPad, iPhone, Android (both tablets and phones) and Kindle Fire. It also works in a web browser for windows and mac computers. It requires a persistent web connection. This page will help you find the right app for all your devices - but don't worry, we'll direct you there as soon as you sign up.
I've lost my log in details. What do I do?
Please go to the Komodo App's sign in page and click on "Help I forgot my password". Then enter the registered email and we'll send you all the relevant logins for the account.
Is the subscription payment secure?
Absolutely. Komodo doesn't read or store your full card details. We leave the payment process to Stripe.com, an industry leader in secure online subscription payment. Stripe is PCI Level 1 compliant - the highest level of online card payment security you can get.
How do I cancel?
We make it easy to cancel. When you sign up we'll send you an email with a link to your cancel page. You can also cancel from within the web app - in the settings section. You may also email us from your registered email address requesting to cancel - we will reply confirming cancellation when it has been processed. For annual subscriptions we'll also email you a reminder 2 weeks before your renewal date with a link to cancel.
How do I remember to use Komodo?
Komodo is designed to be used three to five times a week, for 15 minutes per session. Remembering to use it can be a challenge so we've set up an email reminder system. If your time with the kids is limited you can add grandparents, child care provider, or other adults to Komodo as supporters.
Is Komodo a game?
No. Games tend to focus on keeping the player at the screen for as long as possible. Komodo is about getting the maximum benefit in the shortest possible time - but that doesn't mean it's not fun to use!
Is Komodo competitive?
No. Competition may appeal to certain learners but we don't see it as necessary. We believe learners are best motivated when working towards personal goals - this builds confidence and self esteem.
Does Komodo suit bright or struggling learners?
Yes. When you set up your new account each learner does a short diagnostic test and you are invited to tell us more about their needs. A qualified mathematics teacher then uses this to assign appropriate work for the learner. Komodo is built to adapt to the learner's progress so they are fast-forwarded through topics they're good at. If you'd prefer to take charge, we provide an easy way to amend and assign the learner's work yourself.
Is my child safe using Komodo?
Yes. Komodo allows messaging between your registered account (family) members only. Our staff will contact the adult who signed up - should they need to get in touch. As an extra precaution our staff have been cleared by the UK authorities as safe to work with children.
Who makes Komodo?
We're a team of ex-mathematics teachers, curriculum experts and developers based in Belfast. We're all parents too - so we know how learning works at home. Komodo is a winner of the DANI Award for E-learning and the team has won the British Educational Technology Award for a previous project. In short we've put a lot of thought, talent and hard work into making Komodo work for your family.
Does Komodo work on a iPhone?
Yes you can. We recommend that big screens are best for young learners. So if you have an iPhone 6 or 7, or better still an iPad, it will be easier to for your child to use than the earlier generation iPhones 4 & 5.
